Payment

  • We ship orders within 1-3 business days. The terms of production and shipment items with the “backorder” status are discussed individually.
  • Business days: Monday-Friday from 9:00 to 16:00.
  • Orders placed after working hours are processed the next business day.

Payment methods

  • PayPal
  • Monobank payment system – alternative Visa/MasterCard payment method

Delivery

We deliver orders all over the world by Ukrposhta delivery service (free for orders from 100€). Also, for most European countries, delivery is possible by FedEx or NovaPost (the cost of delivery does not change, we will choose the fastest delivery method for you).

  • Average delivery time is 8-20 days. More details can be found in the comparative table of delivery times.
  • If the order is less than 100€, or $100, you will be able to pay the shipping cost at checkout.
  • If you would like us to send your order by another delivery service, please specify it in the notes to your order.
  • Duties and taxes are not included.
  • We deliver orders all over the world, except for such countries as russia, Belarus, North Korea, Iran.
  • If you have any additional questions, please contact us at [email protected] or in WhatsApp/Telegram +380986342377.

Delivery Terms and Customs Duties

When receiving a postal shipment from Ukraine, which is not a member of the EU, the duty-free import threshold is 0 euros in most European countries.

However, international shipments sent between individuals, with a value of up to 45 EUR and marked as “personal belongings” under the “Home Delivery” service, may not be subject to customs duties or VAT.

Example: When shipping to Poland, no customs duties are charged on the parcel if the order amount is up to 45 euros. If the order amount exceeds 45 euros, customs duties will be applied.*

The delivery cost is fully paid by the customer before shipment and will be added to the cost of the goods. In case of customs duties, the customer must pay them upon receiving the goods in the destination country.

The amount of customs duties varies for each country and is calculated according to the following scheme:

  • Declared value up to 45 euros: International shipments with a declared value of up to 45 euros are not subject to additional customs duties.
  • Declared value from 45 to 150 euros: International shipments with a declared value of up to 150 euros are subject to VAT at a rate of 23% or according to the country’s regulations (payable upon receipt in the country). Example: VAT calculation for a shipment with a declared value of 100 euros:(100 euros) * 23% VAT = 23 euros. Thus, the recipient must pay an additional 23 euros.
  • Declared value over 150 euros: International shipments with a declared value over 150 euros are subject to customs duties ranging from 0% to 18%, depending on the type of goods, and then VAT at a rate of 23%. Example: Customs duty calculation for a shipment with a declared value of 200 euros:(200 euros) * 10% customs duty (can range from 0% to 18% depending on the type of goods) = 20 euros. VAT calculation: (200 euros + 20 euros customs duty) * 23% VAT = 50.6 euros. Total: 20 euros customs duty + 50.6 euros VAT = 70.6 euros. Thus, the recipient must pay an additional 70.6 euros.

Customs Duties and VAT by Country

Europe

Country Duty-Free Import Threshold VAT Rate Additional Information
Austria 0 euros 20% VAT + customs duties (0-17%) For more details, visit the Austrian Ministry of Finance website.
Belgium 0 euros 21% VAT + customs duties (0-17%) For more details, visit the Belgian Post website.
Bulgaria 0 euros 20% VAT + customs duties (0-17%)
Hungary 0 euros 5-18-27% (depending on the product) VAT + customs duties (0-17%) For more details, visit the Hungarian Post website.
United Kingdom 135 GBP (~157 euros), gifts up to 39 GBP (~50 euros) 20% VAT + customs duties (0-17%) For more details, visit the UK Customs website.
Greece 0 euros 23% VAT + customs duties (0-17%)
Germany 0 euros 19% VAT + customs duties (0-17%)
Denmark 80 DKK (~10 euros) 25% VAT + customs duties (0-17%) For more details, visit the Danish Tax Authority website.
Italy 0 euros 22% VAT + customs duties (0-17%) For more details, visit the Poste Italiane.
Ireland 0 euros 23% VAT + customs duties (0-17%) For more details, visit the Irish Revenue website.
Spain 0 euros 21% VAT + customs duties (0-17%) For more details, visit the Spanish Post website.
Cyprus 0 euros 18% VAT + customs duties (0-17%)
Luxembourg 0 euros 21% VAT + customs duties (0-17%)
Latvia 0 euros 21% VAT + customs duties (0-17%)
Lithuania 0 euros 21% VAT + customs duties (0-17%)
Malta 0 euros 18% VAT + customs duties (0-17%)
Netherlands 0 euros 21% VAT + customs duties (0-17%) For more details, visit the Dutch Post website.
Portugal 0 euros 23% VAT + customs duties (0-17%)
Poland 0 euros 23% VAT + customs duties (0-17%)
Romania 0 euros 24% VAT + customs duties (0-17%)
Slovenia 0 euros 22% VAT + customs duties (0-17%)
Slovakia 0 euros 20% VAT + customs duties (0-17%)
France All shipments are subject to duties regardless of value 20% VAT + customs duties (0-17%)
Finland 0 euros 24% VAT + customs duties (0-17%) For more details, visit the Finnish Customs website.
Croatia 0 euros 25% VAT + customs duties (0-17%)
Czech Republic 0 euros 21% VAT + customs duties (0-17%) For more details, visit the Czech Post website.
Sweden 300 SEK (~20 euros) 21% VAT + customs duties (0-17%) For more details, visit the Postnord website.
Estonia 0 euros 21% VAT + customs duties (0-17%)

Australia, Asia, and the Middle East

Country Duty-Free Import Threshold VAT Rate Additional Information
Australia 1000 AUD (~$700) 10% More information on the Australian Border Force website under “Buying Online.”
Vietnam 1,000,000 VND (~$40) 0-15%
Israel $1000 17% Multiple shipments with identical goods sent to one recipient within 72 hours are considered a single shipment. Additional fees apply for courier services. Details on the Israeli Customs website.
UAE 1000 AED (~$270) 5% All shipments exceeding $270 are subject to customs clearance and sales tax.
China 5000 CNY (~$700) 20-25% The maximum purchase price should not exceed 5000 yuan (about $ 700), maximum 26000 yuan per year (about $ 3700)
Indonesia $50 – For more details, visit the Indonesian Customs website.

North, South, and Central America

Country Duty-Free Import Threshold VAT Rate Additional Information
Brazil $50 17-19% All shipments exceeding $50 are subject to customs clearance and VAT.
Canada 20 CAD (~15) for parcels, 60 CAD (45$) for parcels, 60 CAD (45$) for gifts Varies The limit applies to individual postal shipments; there is no monthly limit. For more details, visit the Canada Border Services Agency website.
USA 10% 0% According to current USA customs policy, a duty of 10% of the value of the goods will be levied on import.
Additional costs may also be incurred in connection with customs clearance (depending on the customs service or courier). For more details, visit the U.S. Customs and Border Protection website.