Payment & Delivery
Payment
- We ship orders within 1-3 business days. The terms of production and shipment items with the “backorder” status are discussed individually.
- Business days: Monday-Friday from 9:00 to 16:00.
- Orders placed after working hours are processed the next business day.
Payment methods
- PayPal
- Monobank payment system – alternative Visa/MasterCard payment method
Delivery
We deliver orders all over the world by Ukrposhta delivery service (free for orders from 100€). Also, for most European countries, delivery is possible by FedEx or NovaPost (the cost of delivery does not change, we will choose the fastest delivery method for you).
- Average delivery time is 8-20 days. More details can be found in the comparative table of delivery times.
- If the order is less than 100€, or $100, you will be able to pay the shipping cost at checkout.
- If you would like us to send your order by another delivery service, please specify it in the notes to your order.
- Duties and taxes are not included.
- We deliver orders all over the world, except for such countries as russia, Belarus, North Korea, Iran.
- If you have any additional questions, please contact us at [email protected] or in WhatsApp/Telegram +380986342377.
Delivery Terms and Customs Duties
When receiving a postal shipment from Ukraine, which is not a member of the EU, the duty-free import threshold is 0 euros in most European countries.
However, international shipments sent between individuals, with a value of up to 45 EUR and marked as “personal belongings” under the “Home Delivery” service, may not be subject to customs duties or VAT.
Example: When shipping to Poland, no customs duties are charged on the parcel if the order amount is up to 45 euros. If the order amount exceeds 45 euros, customs duties will be applied.*
The delivery cost is fully paid by the customer before shipment and will be added to the cost of the goods. In case of customs duties, the customer must pay them upon receiving the goods in the destination country.
The amount of customs duties varies for each country and is calculated according to the following scheme:
- Declared value up to 45 euros: International shipments with a declared value of up to 45 euros are not subject to additional customs duties.
- Declared value from 45 to 150 euros: International shipments with a declared value of up to 150 euros are subject to VAT at a rate of 23% or according to the country’s regulations (payable upon receipt in the country). Example: VAT calculation for a shipment with a declared value of 100 euros:(100 euros) * 23% VAT = 23 euros. Thus, the recipient must pay an additional 23 euros.
- Declared value over 150 euros: International shipments with a declared value over 150 euros are subject to customs duties ranging from 0% to 18%, depending on the type of goods, and then VAT at a rate of 23%. Example: Customs duty calculation for a shipment with a declared value of 200 euros:(200 euros) * 10% customs duty (can range from 0% to 18% depending on the type of goods) = 20 euros. VAT calculation: (200 euros + 20 euros customs duty) * 23% VAT = 50.6 euros. Total: 20 euros customs duty + 50.6 euros VAT = 70.6 euros. Thus, the recipient must pay an additional 70.6 euros.
Customs Duties and VAT by Country
Europe
Delivery availability:
• Nova Post(offices/presence in Europe): Austria, Czech Republic, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Netherlands, Poland, Romania, Slovakia, Spain, Sweden, United Kingdom.
• Ukrposhta: available for most destinations worldwide.
• Postex Servise and Fedex consolidation: delivery by Postex Servise to the Czech Republic, then parcels are shipped across Europe via Fedex.
| Country | Delivery (from UA) | Duty-Free Import Threshold | VAT Rate | Additional Information |
|---|---|---|---|---|
| Austria | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually only if intrinsic value > €150. Gifts (C2C): ≤€45 (conditions apply). | 20% (standard) | Customs & postal imports: Austrian Ministry of Finance. |
| Belgium | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 21% (standard) | Customs for parcels: bpost. |
| Bulgaria | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 20% (standard) | Incoming parcels: Bulgarian Post. |
| Croatia | Standard delivery: + Express delivery: – |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 25% (standard) | EU import rules apply; carrier clearance fee may apply. |
| Cyprus | Standard delivery: + Express delivery: – |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 19% (standard) | Check carrier/post operator for handling fees. |
| Czech Republic | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 21% (standard) | Customs handling: Czech Post. |
| Denmark | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 25% (standard) | Official info: Danish Customs. |
| Estonia | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 24% (standard) | EU import rules apply; duty depends on HS code if value > €150. |
| Finland | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 25.5% (standard) | Official customs info: Finnish Customs. |
| France | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 20% (standard) | Official guidance: French Government. |
| Germany | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 19% (standard) | Official guidance: German Customs. |
| Greece | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 24% (standard) | Customs/e-commerce imports (AADE): Greek Customs. |
| Hungary | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 27% (standard) | Postal customs agent service: Hungarian Post. |
| Ireland | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 23% (standard) | Customs/VAT on imports: Irish Revenue. |
| Italy | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 22% (standard) | Delivery handling: Poste Italiane. |
| Latvia | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 21% (standard) | Latvian Post: customs info. |
| Lithuania | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 21% (standard) | EU import rules apply; check postal operator for clearance fees. |
| Luxembourg | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 17% (standard) | Formalities: POST Luxembourg. |
| Malta | Standard delivery: + Express delivery: – |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 18% (standard) | EU import rules apply; duty depends on HS code if value > €150. |
| Netherlands | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 21% (standard) | Receiving from abroad: PostNL. |
| Poland | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 23% (standard) | Customs guidance: Polish Customs (KAS). |
| Portugal | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 23% (standard) | EU import rules apply; carrier clearance fee may apply. |
| Romania | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 21% (standard) | Postal customs handling: Poșta Română. |
| Slovakia | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 23% (standard) | EU import rules apply; duty depends on HS code if value > €150. |
| Slovenia | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 22% (standard) | EU import rules apply; carrier clearance fee may apply. |
| Spain | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 21% (standard) | Postal customs info: Correos. |
| Sweden | Standard delivery: + Express delivery: + |
VAT: €0. Customs duty: usually > €150. Gifts (C2C): ≤€45. | 25% (standard) | Import VAT & fees: PostNord. |
| United Kingdom | Standard delivery: + Express delivery: + |
≤£135: customs duty usually not charged (VAT normally applies). Gifts (C2C): ≤£39. | 20% (standard) | Official rules: UK government (HMRC). |
| Country | Delivery (from UA) | Duty/Tax (general) | VAT/GST | Notes |
|---|---|---|---|---|
| Albania | Standard delivery: + Express delivery: – | Local import taxes apply; thresholds vary. | Check local | Non-EU rules vary; verify with customs. |
| Andorra | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Microstate rules; verify. |
| Armenia | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Azerbaijan | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Belarus | Standard delivery: + Express delivery: + | Delivery not available (postal exchange suspended). | — | UA postal exchange suspended. |
| Bosnia & Herzegovina | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Georgia | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Iceland | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Liechtenstein | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Moldova | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Monaco | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Montenegro | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| North Macedonia | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Norway | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Russia | Standard delivery: – Express delivery: – | Delivery not available (postal exchange suspended). | — | UA postal exchange suspended. |
| San Marino | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Serbia | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Switzerland | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Turkey | Standard delivery: + Express delivery: + | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
| Vatican City | Standard delivery: + Express delivery: + | Local import rules vary. | Check local | Verify with customs/post operator. |
| Kosovo | Standard delivery: – Express delivery: – | Local import taxes apply; thresholds vary. | Check local | Verify with customs. |
Australia
| Country | Delivery (from UA) | Duty/Tax (general) | VAT/GST | Additional Information |
|---|---|---|---|---|
| Australia | Standard delivery: + Express delivery: – |
Border charges are typically collected when goods value is > AUD 1,000. Low-value goods (≤AUD 1,000) may still have GST charged at checkout (seller/marketplace rules). | 10% GST | Official info: Australian Border Force and ATO. |
| New Zealand | Standard delivery: + Express delivery: – |
Local import taxes apply; thresholds and collection (checkout vs import) can vary by marketplace rules. | Check local | Verify with New Zealand Customs / tax authority and your carrier. |
Asia
For many Asian destinations, import VAT/GST and sometimes customs duty can apply depending on value, category (HS code), and local procedure.
If you need an exact estimate, check your country’s customs/tax authority.
| Country | Delivery (from UA) | Duty/Tax (general) | VAT/GST | Notes |
|---|---|---|---|---|
| Japan | Standard delivery: + Express delivery: + |
Import taxes may apply depending on value and classification. | Check local | Verify with Japan Customs / courier. |
| South Korea | Standard delivery: + Express delivery: + |
Import taxes may apply depending on value and classification. | Check local | Verify with Korea Customs / courier. |
| North Korea | Standard delivery: – Express delivery: – |
Delivery not available (postal exchange suspended). | — | UA postal exchange suspended. |
| Thailand | Standard delivery: + Express delivery: – |
Import taxes may apply depending on value and classification. | Check local | Verify with Thai Customs / courier. |
| Hong Kong | Standard delivery: + Express delivery: + |
Import taxes may apply depending on value and category. | Check local | Verify with Hong Kong Customs / courier. |
| Nepal | Standard delivery: + Express delivery: + |
Import taxes may apply depending on value and classification. | Check local | Verify with Nepal Customs / courier. |
| India | Standard delivery: + Express delivery: + |
Import taxes may apply depending on value and classification. | Check local | Verify with Indian Customs / courier. |
| Vietnam | Standard delivery: + Express delivery: – |
No low-value VAT exemption (policy changed in 2025). Import taxes may apply depending on classification and value. | 10% VAT (standard) | Expect VAT from the first amount; check local procedures/fees. |
| China | Standard delivery: + Express delivery: + |
Personal postal articles: value limits apply; tax may be waived if the calculated tax is ≤ CNY 50 (rules vary by category/procedure). | Import taxes vary | China may require recipient ID and additional documentation. |
| Indonesia | Standard delivery: + Express delivery: – |
≤US$3: tax-free. US$3–1,500: import duty 7.5% + VAT 11% (plus possible income tax depending on taxpayer status). | 11% VAT | Rules depend on taxpayer status and clearance procedure. |
Middle East
| Country | Delivery (from UA) | Duty/Tax (general) | VAT | Additional Information |
|---|---|---|---|---|
| Israel | Standard delivery: + Express delivery: + |
Personal imports: often tax-free up to US$75; above that VAT applies (and duty may apply depending on goods/value). Verify. | 17% VAT | Official resources: Israel Tax Authority. |
| UAE | Standard delivery: + Express delivery: + |
Common postal threshold: up to AED 1,000 (may vary by emirate and carrier). Above threshold, formal clearance/taxes may apply. | 5% VAT | Guidance: Emirates Post and UAE Government. |
| Saudi Arabia | Standard delivery: + Express delivery: + |
Local import taxes apply; thresholds vary. | Check local | Verify with customs/courier. |
| Qatar | Standard delivery: + Express delivery: + |
Local import taxes apply; thresholds vary. | Check local | Verify with customs/courier. |
North America
| Country | Delivery (from UA) | Duty-Free Import Threshold | VAT/Sales Tax | Additional Information |
|---|---|---|---|---|
| Canada | Standard delivery: + Express delivery: + |
Commercial mail: CAD 20. Gifts (C2C): CAD 60 (conditions apply). | Varies (GST/HST/PST) | Official info: CBSA. |
| USA | Standard delivery: + Express delivery: + |
No federal VAT. Duties/fees depend on classification and current policy. | 0% federal VAT (state sales/use tax may apply) | Official guidance: U.S. CBP. |
| Mexico | Standard delivery: + Express delivery: + |
Local import taxes apply; thresholds vary. | Check local | Verify with Mexican Customs / courier. |
South America
| Country | Delivery (from UA) | Duty/Tax (general) | VAT/State Tax | Additional Information |
|---|---|---|---|---|
| Brazil | Standard delivery: + Express delivery: – |
Rules differ for gifts vs purchases; commercial imports are often taxed even at low values. | Varies (ICMS by state + other import taxes) | Verify current rules with Receita Federal and Correios. |
| Argentina | Standard delivery: + Express delivery: – |
Local import taxes apply; thresholds vary. | Check local | Verify with customs/courier. |
| Colombia | Standard delivery: + Express delivery: – |
Local import taxes apply; thresholds vary. | Check local | Verify with customs/courier. |
Africa
For most African destinations, import VAT/GST and sometimes customs duty can apply depending on value, category (HS code), and local procedure. The delivery operator (post/courier) may also charge a customs clearance (handling) fee.
| Country | Delivery (from UA) | Duty/Tax (general) | VAT/GST | Notes |
|---|---|---|---|---|
| South Africa | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier; clearance fees may apply. |
| Egypt | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Recipient may be asked for additional documents/ID. |
| Morocco | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier; handling fees may apply. |
| Algeria | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier; restrictions can apply. |
| Tunisia | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier. |
| Kenya | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Recipient may be charged taxes + clearance fees on delivery. |
| Nigeria | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Customs clearance may require additional recipient info. |
| Ghana | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier. |
| Ethiopia | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier; procedures may be strict. |
| Tanzania | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier. |
| Uganda | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier. |
| Rwanda | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier. |
| Senegal | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier. |
| Côte d’Ivoire | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier. |
| Mauritius | Standard delivery: + Express delivery: – | Import taxes may apply depending on value and classification. | Check local | Verify with customs/courier; handling fees may apply. |
*Ukrposhta: availability may change by destination; always verify in Ukrposhta calculator before sending.
Order Tracking
Ship package
14 Days Return Period
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Fast shipping
Express delivery via NovaPost and consolidation by Postex-Service and FedEx
Free shipping
Free worldwide shipping on orders over €100/$100
We Send and Track Your Order Quickly, Accuratelya
We ship orders within 1-3 business days. The terms of production and shipment items with the “backorder” status are discussed individually.
Orders placed after working hours are processed the next business day
Get answers to all your questions you might have
Average delivery time is 8-20 days, еxpress delivery 5-7 days. More details can be found in the comparative table of delivery times.
Duties and taxes are not included.
If you have any additional questions, please contact us:
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CONTACT INFORMATION
50 East 52nd Street
Brooklyn, NY 10022
United States
+1322224332
+154623278
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